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Customer Support

  • Opening service tickets in response to requests from your Organization and prioritizing.

  • Investigating each service ticket, and classifying it accordingly, responding within a timeframe based on its priority.

  • Depending on the classification of the service ticket and depending upon the priority resolution will be provided.

Exceeding Customer satisfaction expectations by providing outstanding services and products using world class systems and procedures, with a high quality and technically skilled team of professionals working in an environment which promotes quality, innovation and creativity. dataZen Engineering has been providing legendary customer service over the many years. Generally, the scope of our service includes:

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Hours of coverage:

  • Monday-Friday from 8 AM to 5 PM Eastern Standard Time. Telephone requests to open a service ticket will be answered only during hours of operations. US Federal holidays are excluded from hours of coverage.

  • Please go through our FAQ's  before raising a Support Ticket.

Address:
5 West Hargett Street, Suite 200 Raleigh, NC 27601, USA

 

Phone:
(919) 526-1018

 

E-Mail:
sales@dataZenEngineering.com

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